Shipping Charges:

• Cash on Delivery (COD) is available across Pakistan.
• Orders below PKR 3,000 incur a shipping fee of PKR 200.
• Free delivery on orders above PKR 3,000.

Shipping Method & Delivery Time:

• We use top courier services, including Trax & Leopards Cargo.
• Orders are dispatched within 24-48 hours after confirmation.
• Delivery typically occurs within 2-3 days.

Shipping Restrictions:

• Please provide a complete address to ensure successful delivery.
• We may restrict orders from customers with a history of unaccepted parcels without due reason.

For further assistance, contact us at:

• 0333Hipkids (0333-4475437)
• 021-33327428

We offer a 30-day no-questions-asked exchange, return, and cashback policy to ensure 100% customer satisfaction.

• Doorstep product exchange is available in Karachi for a subsidized charge of PKR 300.
• Sale items can only be exchanged, not refunded.
• Products must be in original condition, unused, with all labels intact for exchange or refund.
• Customers bear courier charges for exchanges or refunds.

To initiate a return or exchange, please send your parcel with the following details:

• Order Name
• Order Number
• Contact Number

Send to:

Shop No.1 Halima Tower Maqboolabad Society near Javed Nihari Sharfabad, Karachi.

Refunds are processed within 24-48 hours of receiving your parcel.

For further assistance, contact us at:

• 0333Hipkids (0333-4475437)
• 021-33327428

Q1: How long does shipping take?
A: Shipping typically takes 2-3 business days after order confirmation.

Q2: Can I exchange a sale item?
A: Yes, sale items can be exchanged but not refunded.

Q3: Is doorstep exchange available outside Karachi?
A: Currently, doorstep exchange is only available in Karachi.